Privacy Policy
Luigi Malones Restaurants Group
This document was last revised 28 May 2018
About this policy
We at Luigi Malones Restaurants are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible way. That’s why we have developed this privacy policy (“Policy”) which:
This Policy applies to you if you use our services (referred to in this Policy as “our Services”). Using our Services means:
This Policy also applies if you contact us or we contact you about our Services. Parts of this Policy also apply to our restaurants’ CCTV systems where they may record footage of you (see CCTV Notice)
Some other parts of our business may need to collect and use personal data to provide you with their products and services and for certain other purposes.
Our websites may contain links to other websites operated by other organisations that have their own privacy policies. Please make sure you read the terms and conditions and privacy policy carefully before providing any personal data on a website as we do not accept any responsibility or liability for websites of other organisations.
Who are we?
The data controller is the Luigi Malones Restaurant Group (referred to in this policy as “we” or “us”). The Luigi Malones Restaurant Group is made up of:
Our registered office is at Unit 7 Westlink Park, Doughcloyne Industrial Estate, Westlink Park, Wilton, Cork.
Personal data we collect
This section tells you what personal data we may collect from you when you use our Services and what other personal data we may receive from other sources.
When you make a booking for our restaurants by phone, online, or in person, we may collect:
When you book or purchase online with us, or browse our websites, we may collect:
When you sign up for or use our Luigi’s Loyalty Club mobile loyalty card scheme, we may collect:
When you contact us or we contact you or you take part in promotions, competitions, surveys or reviews about our Services, we may collect:
When you visit our restaurants:
How is your information used?
This section explains in detail how and why we use personal data. We use personal data to:
Why do we process your personal data in this way?
We need to process your personal data so that we can manage your customer accounts, provide you with menu options you want to buy, and help you with any orders you may ask for.
Why do we process your personal data in this way?
We rely on the use of personal data to carry out market research and internal research and development, and to improve our information technology systems (including security) and our menu options, services and restaurants. This allows us to serve you better as a customer.
Why do we process your personal data in this way?
It is important for us to monitor how our Services are used to detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our Services.
Why do we process your personal data in this way?
Looking at your browsing behaviour and purchases allows us to personalise our offers and services for you. This helps us meet your needs as a customer.
Why do we process your personal data in this way?
We want to ensure that we provide you with marketing communications, including online advertising, that are relevant to your interests. To achieve this we also measure your responses to marketing communications relating to products and services we offer, which also means we can offer you products and services that better meet your needs as a customer. You can change your marketing choices, both when you register with us, and at any time after that. You also have choices when it comes to online advertising. We set out below your choices when it comes to cookies, and how you can control your online behavioural advertising preferences.
Why do we process your personal data in this way?
We want to serve you better as a customer so we use personal data to provide clarification or assistance in response to your communications
Why do we process your personal data in this way?
We need to process your personal data so that we can manage the promotions and competitions you choose to enter.
Why do we process your personal data in this way?
We carry out market research to improve our Services. However, if we contact you about this, you do not have to take part in the activities. If you tell us that you do not want us to contact you for market research, we will respect this choice. This will not affect your ability to use our services or your Luigi’s Loyalty Club membership.
Why do we process your personal data in this way?
For example if you have any accident or there is an incident at our stores. This could include medical reports.
Why do we process your personal data in this way?
In order to protect our business, the local community, customers and colleagues.
Cookie Policy
Like many other websites, we use cookies. We use them to help you personalise your online experience.
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
We use cookies to understand our website usage and to improve the content and offerings on our websites. If you want to control which cookies you accept you need to set it up in your browser. You can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website’s server.
Most browsers automatically accept cookies. You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser. Please be aware that if you do not configure your browser you will accept cookies provided by this website.
Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.
Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.
Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our websites may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Sharing personal data with service providers
This section explains how and why we share personal data with our service providers and outsource partners.
When we share personal data with these companies we require them to keep it safe, and they must not use your personal data for their own marketing purposes.
We work with carefully selected service providers that carry out certain functions on our behalf. These include, for example, companies that help us with technology services, storing and combining and analysing data, processing payments, provide us with legal or other professional services as well as delivering orders. We only share personal data that enable our service providers to provide their services.
Some of the service providers we work with operate online media channels, and they place relevant online advertising for our products and services, as well as those of our suppliers and our retail partners, on those online media channels on our behalf. For example, you may see an advert for our products and services as you use a particular social media site. Examples of our service providers are Facebook, PayPal, and Stripe.
Sharing personal data with other organisations
This section explains how and why we share personal data with other organisations.
We may share personal data with other organisations in the following circumstances:
How we protect personal data
We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place.
Some of the ways we protect your personal data are:
Whilst we take appropriate technical and organisational measures to safeguard your personal data, it is important that you keep your login details and devices protected from unauthorised access.
The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. If we do this we ensure that your privacy rights are respected in line with this Policy. The way we do this is to put in place a specific type of contract, a copy of this type of contract can be found here or through an approved scheme such as the Privacy Shield.
How long we hold your personal data for
We will not keep your personal data longer than we need to, how long this is depend on several factors, including:
Marketing and market research
This section explains the choices you have when it comes to receiving marketing communications and taking part in market research.
We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously agreed to receive these marketing communications. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices online, over the phone or in writing at any time.
We also like to hear your views to help us to improve our Services, so we may contact you for market research purposes. You always have the choice about whether to take part in our market research.
Data access requests
You have the right to see the personal data we hold about you. This is called a data access request. If you would like a copy of the personal data we hold about you, please write to us at the following addresses:
Cork: Luigi Malones, 1-2 Emmet Pl, Cork
Dublin: 5 Cecilia Street, Temple Bar, Dublin 2
Other data protection rights
In relation to your personal data, you also have the right to
if you believe we hold inaccurate or missing information, please let us know and we will correct it.
Summary of the right:
Summary of the right: There are several situations when you can restrict our use of your personal data, this includes (but is not limited to):
Summary of the right: There are several situations when you can have us delete your personal data, this includes (but is not limited to):
Summary of the right: There are certain situations where you have the right to transfer your data away from us. You can contact us if you wish to transfer your data.
You have the right to complain to the Data Protection Commission about how we have used your personal data. Their website is www.dataprotection.ie
The Data Protection Commission’s website, www.dataprotection.ie, contains more detail on the data protection rights mentioned above. If you would like to speak to us about these rights in more detail, see the “how to contact us” section below.
Changes to this Policy
We will occasionally update this privacy policy to reflect company and customer feedback. We encourage you to periodically review this statement to be informed of how we are protecting your information.
How to contact us
If you have any questions about how we collect, store and use personal data please contact us.
Email: info@luigimalones.com
Post: Luigi Malones Restaurants, Unit 7 Westlink Park, Doughcloyne Industrial Estate, Westlink Park, Wilton, Cork.
Luigi Malones
5-6 Cecilia Street,
Temple Bar, Dublin
t.: + 353 1 679 2723
email:dublin@luigimalones.com
Opening Times/Last Orders:
We are currently temporarily closed.
We use Cookies to personalise content and ads, to provide social media features and to analyse website traffic. We might share the information about your use of this site with our social media, advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of their services. By continuing to use this website, you consent to our Cookies and Privacy Settings outlined in detail in our Privacy Policy.
Your account will be closed and all data will be permanently deleted and cannot be recovered. Are you sure?