Privacy Policy

Privacy Policy

Luigi Malones Restaurants Group

 

This document was last revised 28 May 2018

 

About this policy

We at Luigi Malones Restaurants are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible way. That’s why we have developed this privacy policy (“Policy”) which:

 

• Sets out the types of personal data that we collect;
• Explains how and why we collect and use your personal data;
• Details when and why we will share personal data with other organisations; and
• Explains the rights and choices you have when it comes to your personal data.

 

This Policy applies to you if you use our services (referred to in this Policy as “our Services”). Using our Services means:

 

• Interacting with us by phone, online or otherwise using any of our websites where this Policy is posted; or
• being a member of the Luigi’s Loyalty Club scheme

 

This Policy also applies if you contact us or we contact you about our Services. Parts of this Policy also apply to our restaurants’ CCTV systems where they may record footage of you (see CCTV Notice)

 

Some other parts of our business may need to collect and use personal data to provide you with their products and services and for certain other purposes.

 

Our websites may contain links to other websites operated by other organisations that have their own privacy policies. Please make sure you read the terms and conditions and privacy policy carefully before providing any personal data on a website as we do not accept any responsibility or liability for websites of other organisations.

 

Who are we?

The data controller is the Luigi Malones Restaurant Group (referred to in this policy as “we” or “us”). The Luigi Malones Restaurant Group is made up of:

 

• LMR Restaurant (Cork) Ltd
• LMR Restaurant (Dublin) Ltd
• DubCor Restaurant Holdings Ltd

 

Our registered office is at Unit 7 Westlink Park, Doughcloyne Industrial Estate, Westlink Park, Wilton, Cork.

 

Personal data we collect

This section tells you what personal data we may collect from you when you use our Services and what other personal data we may receive from other sources.

 

When you make a booking for our restaurants by phone, online, or in person, we may collect:

 

1. Your personal details, including your name, postal and billing addresses, email addresses, phone numbers and title;
2. Dietary information, including details of any food allergies or intolerances; and
3. Information relating to your membership of any of our clubs, such as Luigi’s Loyalty Scheme.

 

When you book or purchase online with us, or browse our websites, we may collect:

 

1. Information about your online purchases (for example if you buy a gift card we will record when and where you bought it and how you paid for it);
2. Information about your online browsing behaviour on our websites and information about when you click on one of our adverts (including those shown on other organisations’ websites); and
3. Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers).

 

When you sign up for or use our Luigi’s Loyalty Club mobile loyalty card scheme, we may collect:

 

1. Your personal details, including your name, postal and billing addresses, email addresses, phone numbers and title;
2. Your company name (if you are a corporate client who requested a company link); and
3. Transaction information, including purchases you earn points for and how you use your points, and rewards collected.

 

When you contact us or we contact you or you take part in promotions, competitions, surveys or reviews about our Services, we may collect:

 

1. Personal data you provide about yourself anytime you contact us about our Services (for example your name and contact details), including by phone, email or post or when you speak with us through social media;
2. Details of the emails and other digital communications we send to you that you open, including any links in them that you click on; and
3. Your feedback and contributions to customer surveys and reviews.

 

When you visit our restaurants:

 

1. Footage of you may be recorded on our CCTV systems.

 

How is your information used?

This section explains in detail how and why we use personal data. We use personal data to:

 

1. Make our Services available to you
2. Manage any accounts you hold with us, including your Luigi’s Loyalty Club account
3. Process your orders and refunds

 

Why do we process your personal data in this way?

We need to process your personal data so that we can manage your customer accounts, provide you with menu options you want to buy, and help you with any orders you may ask for.

 

1. Help to develop and improve our product range, services, restaurants, information technology systems, know-how and the way we communicate with you

 

Why do we process your personal data in this way?

We rely on the use of personal data to carry out market research and internal research and development, and to improve our information technology systems (including security) and our menu options, services and restaurants. This allows us to serve you better as a customer.

 

1. Detect and prevent fraud or other crime

 

Why do we process your personal data in this way?

It is important for us to monitor how our Services are used to detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our Services.

 

1. Personalise your dining experience
2. Use your previous orders as well as your bookings and online purchases (including Luigi’s Loyalty Club data) to help us better understand you as a customer and provide you with personalised offers and services.

 

Why do we process your personal data in this way?

Looking at your browsing behaviour and purchases allows us to personalise our offers and services for you. This helps us meet your needs as a customer.

 

1. Provide you with relevant marketing communications (including by email, post or online advertising), relating to our products and services, and those of our suppliers, and retail partners. As part of this, online advertising may be displayed on our websites on other organisations’ websites and online media channels. We may also measure the effectiveness of our marketing communications and those of our suppliers and Retail Partners.

 

Why do we process your personal data in this way?

We want to ensure that we provide you with marketing communications, including online advertising, that are relevant to your interests. To achieve this we also measure your responses to marketing communications relating to products and services we offer, which also means we can offer you products and services that better meet your needs as a customer. You can change your marketing choices, both when you register with us, and at any time after that. You also have choices when it comes to online advertising. We set out below your choices when it comes to cookies, and how you can control your online behavioural advertising preferences.

 

1. Contact you about our Services, for example by phone, email or post or by responding to social media posts that you have directed at us.

 

Why do we process your personal data in this way?

We want to serve you better as a customer so we use personal data to provide clarification or assistance in response to your communications

 

1. Manage promotions and competitions you take part in, including those we run with our suppliers and retail partners.

 

Why do we process your personal data in this way?

We need to process your personal data so that we can manage the promotions and competitions you choose to enter.

 

1. Invite you to take part in and manage customer surveys, reviews and other market research activities carried out by the Luigi Malones Restaurants Group and by other organisations on our behalf.

 

Why do we process your personal data in this way?

We carry out market research to improve our Services. However, if we contact you about this, you do not have to take part in the activities. If you tell us that you do not want us to contact you for market research, we will respect this choice. This will not affect your ability to use our services or your Luigi’s Loyalty Club membership.

 

1. In order to resolve legal claims or disputes involving you or us.

 

Why do we process your personal data in this way?

For example if you have any accident or there is an incident at our stores. This could include medical reports.

 

1. To monitor the safety of our restaurants in order to prevent and detect crime and anti-social behaviour using closed circuit television and other camera systems (CCTV).

 

Why do we process your personal data in this way?

In order to protect our business, the local community, customers and colleagues.

 

Cookie Policy

Like many other websites, we use cookies. We use them to help you personalise your online experience.

 

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

 

We use cookies to understand our website usage and to improve the content and offerings on our websites. If you want to control which cookies you accept you need to set it up in your browser. You can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website’s server.

 

Most browsers automatically accept cookies. You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser. Please be aware that if you do not configure your browser you will accept cookies provided by this website.

 

Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.

 

Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.

 

Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.

 

Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.

 

Our websites may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

Sharing personal data with service providers

This section explains how and why we share personal data with our service providers and outsource partners.

 

When we share personal data with these companies we require them to keep it safe, and they must not use your personal data for their own marketing purposes.

 

We work with carefully selected service providers that carry out certain functions on our behalf. These include, for example, companies that help us with technology services, storing and combining and analysing data, processing payments, provide us with legal or other professional services as well as delivering orders. We only share personal data that enable our service providers to provide their services.

 

Some of the service providers we work with operate online media channels, and they place relevant online advertising for our products and services, as well as those of our suppliers and our retail partners, on those online media channels on our behalf. For example, you may see an advert for our products and services as you use a particular social media site. Examples of our service providers are Facebook, PayPal, and Stripe.

 

Sharing personal data with other organisations

This section explains how and why we share personal data with other organisations.

 

We may share personal data with other organisations in the following circumstances:

 

• if the law or a public authority says we must share the personal data or for the administration of justice;
• if we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud);
• where we restructure, sell or transfer our business (or a part of it). For example in connection with a takeover or merger.

 

How we protect personal data

We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place.

 

Some of the ways we protect your personal data are:

 

• We apply physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data.
• We protect the security of your information while it is being transmitted by encrypting it;
• We use computer safeguards such as firewalls and data encryption to keep this data safe;
• We only authorise access to employees and trusted partners who need it to carry out their responsibilities;
• We regularly monitor our systems for possible vulnerabilities and attacks and we carry out testing to identify ways to further strengthen security;
• We will ask for proof of identity before we share your personal data with you

 

Whilst we take appropriate technical and organisational measures to safeguard your personal data, it is important that you keep your login details and devices protected from unauthorised access.

 

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. If we do this we ensure that your privacy rights are respected in line with this Policy. The way we do this is to put in place a specific type of contract, a copy of this type of contract can be found here or through an approved scheme such as the Privacy Shield.

 

How long we hold your personal data for

We will not keep your personal data longer than we need to, how long this is depend on several factors, including:

 

• Why we collected it in the first place;
• How old it is;
• Whether there is a legal/regulatory reason for us to keep it;
• Whether we need it to protect you or us.

 

Marketing and market research

This section explains the choices you have when it comes to receiving marketing communications and taking part in market research.

 

We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously agreed to receive these marketing communications. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices online, over the phone or in writing at any time.

 

We also like to hear your views to help us to improve our Services, so we may contact you for market research purposes. You always have the choice about whether to take part in our market research.

 

Data access requests

You have the right to see the personal data we hold about you. This is called a data access request. If you would like a copy of the personal data we hold about you, please write to us at the following addresses:

 

Cork:               Luigi Malones, 1-2 Emmet Pl, Cork

Dublin:             5 Cecilia Street, Temple Bar, Dublin 2

 

Other data protection rights

In relation to your personal data, you also have the right to

 

• Have inaccurate information corrected:

if you believe we hold inaccurate or missing information, please let us know and we will correct it.

 

• object to our use of it:

Summary of the right:

 

• • general objection – We will then consider your objection to our use of your personal data. If on balance, your rights outweigh our interests in using your personal data, then we will at your request either restrict our use of it or delete it
  • objection in relation to direct marketing – If you make such an objection, we will stop using your personal data for direct marketing purposes.

 

• Restrict our use of it:

Summary of the right: There are several situations when you can restrict our use of your personal data, this includes (but is not limited to):

 

• • you have successfully made a general objection (listed in section 2 above).
  • you are challenging the accuracy of the personal data we hold.
  • we have used your personal data unlawfully, but you do not want us to delete it.
• Have us delete it:

Summary of the right: There are several situations when you can have us delete your personal data, this includes (but is not limited to):

 

• • we no longer need to keep your personal data
  • you have successfully made a general objection
  • you have withdrawn your consent to us using your personal data (and we do not have any other grounds to use it)
  • we have unlawfully processed your personal data

 

• have us transfer or “port” a copy of it:

Summary of the right: There are certain situations where you have the right to transfer your data away from us. You can contact us if you wish to transfer your data.

 

• Complain to the Data Protection Commission:

You have the right to complain to the Data Protection Commission about how we have used your personal data. Their website is www.dataprotection.ie

 

• More Information on your Data Protection Rights:

The Data Protection Commission’s website, www.dataprotection.ie, contains more detail on the data protection rights mentioned above. If you would like to speak to us about these rights in more detail, see the “how to contact us” section below.

 

Changes to this Policy

We will occasionally update this privacy policy to reflect company and customer feedback. We encourage you to periodically review this statement to be informed of how we are protecting your information.

 

How to contact us

If you have any questions about how we collect, store and use personal data please contact us.

 

Email: info@luigimalones.com

Post:  Luigi Malones Restaurants, Unit 7 Westlink Park, Doughcloyne Industrial Estate, Westlink Park, Wilton, Cork.